Welcome to Zentrail. Your privacy is critically important to us, and we are committed to protecting the information you share with us. This Privacy Policy outlines what data we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect the following information when you use our website or services:
Personal Information
- Phone number
- Gender
- Date of birth
- ID proof details (if required for bookings)
- Emergency contact
- Address
Technical Data
- IP address
- Browser type
- Device type
- Location (via browser or app if consented)
- Access logs, cookies, and usage behavior
Payment Information
We do not store any payment or card details. Payments are securely handled by trusted third-party payment gateways like Razorpay, PayU, etc.
2. How We Use Your Data
We use your data to:
- Confirm and manage bookings
- Send you booking-related communications (email/WhatsApp/SMS)
- Personalize your experience
- Offer customer support
- Improve our website and offerings
- Send promotional content (only with your consent)
- Comply with legal obligations
3. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information with:
- Trek partners or local guides (for logistic planning)
- Verified third-party tools for communication and analytics
- Law enforcement or regulators (only if legally required)
4. Data Storage & Security
- We use SSL encryption to protect data in transit.
- Your data is stored on secure servers.
- Access is strictly controlled internally.
- We regularly audit and monitor systems for vulnerabilities.
5. Cookies & Tracking Technologies
We use cookies to:
- Track user preferences
- Improve performance and navigation
- Serve relevant ads (with consent)
Users can disable cookies via browser settings. View our full Cookies & Consent Policy for details.
6. Your Rights
You have the right to:
- Access your data
- Update or correct your data
- Request data deletion
- Withdraw consent at any time
- Lodge a complaint with a data authority (if applicable)
You can manage your privacy preferences anytime through your profile or by contacting us.
7. Children’s Privacy
Zentrail does not knowingly collect personal data from individuals under 13 years without verified parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect any changes. We recommend reviewing it periodically.
9. Contact Us
If you have questions about this Privacy Policy, feel free to reach out at:
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