Welcome to Zentrail!
These Terms & Conditions ("Agreement") govern your access to and use of the Zentrail website ( www.zentrail.in ) and services. By booking a travel batch or using our website, you agree to the following terms.
1. Eligibility
To book or register on Zentrail, you must:
- Be at least 18 years old or have parental/guardian consent if below.
- Provide accurate personal information for identification and booking purposes.
2. Booking Terms
- All bookings are batch-based and subject to availability.
- Each tour batch includes specific inclusions, exclusions, dates, and prices – detailed on the respective Package Details page.
- By clicking "Book Now", you accept the terms listed on the corresponding tour detail page.
- A confirmation email will be sent once the payment is processed.
3. Payment & Pricing
- Full or partial payment must be completed during booking.
- All prices are in INR and include applicable taxes (unless stated otherwise).
- Pricing may vary depending on demand, availability, or vendor adjustments.
4. Itinerary and Accommodation
- Zentrail acts as a curator of travel experiences, collaborating with verified partners.
- Hotel and transport details may change per batch but will always meet or exceed the promised standard.
- The final itinerary and inclusions will be shared 7 days before departure.
5. Cancellation & Refund
- Refer to our Cancellation Policy for detailed rules.
- Cancellations after a certain window may be non-refundable.
- Refunds, if applicable, will be processed within 7–14 business days.
6. Conduct & Responsibilities
- Travelers must maintain respectful behavior throughout the trip
- Zentrail holds the right to remove any traveler from a batch if their actions harm the group experience.
- Any damage to property or misconduct will be the participant’s responsibility.
7. Limitations & Disclaimers
- Zentrail is not liable for any unforeseen circumstances (natural disasters, strikes, or third-party defaults).
- Insurance (if included) is basic and may not cover all cases. Participants are advised to obtain personal travel insurance.
8. Changes to Terms
Zentrail reserves the right to change these Terms at any time. Changes will be reflected on this page with updated effective dates.
9. Contact Us
Zentrail
Plot No 500, Kakrola Housing Complex, Dwarka Mor, Delhi – 17079